At Cadomalo, your satisfaction is our priority. We strive to provide high-quality, unique products. However, we understand that there may be occasions where our products do not meet your expectations. In such cases, we offer a fair refund and exchange policy as outlined below:

1. Eligibility for Refund/Exchange:

   • Customers may request a refund or exchange within 14 days of receiving the item.
   • Products must be returned in their original condition: unused, unwashed, and with all original tags attached.
   • Customized items are eligible for refunds or exchanges only if there are defects or errors on our part.

2. Process:

   • To initiate a refund or exchange, please contact our customer service at support@cadomalo.com with your order number, details of the item, and the reason for the refund/exchange request.
   • Once your request is received and inspected, we will send you an email notification regarding the approval or rejection of your refund/exchange request.

3. Refunds:

   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
   • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

4. Exchanges:

   • If approved for an exchange, the replacement item will be shipped to you within 5-7 business days after the returned item is received and inspected.

5. Shipping Returns:

   • Cadomalo will be responsible of the shipping cost of damaged articles or in case of mistakes on our part.
   • The customer will be responsible in case the article has no damage or mistake.
   • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

6. Exceptions:

   • Refunds or exchanges will not be issued for items lost or damaged due to incorrect shipping information provided by the customer.

We aim to make the process as smooth as possible. Should you have any concerns or questions regarding our refund and exchange policy, please do not hesitate to contact our customer support at support@cadomalo.com.

Thank you for choosing Cadomalo. Please note that this refund policy may be updated periodically to reflect any necessary changes. For any further questions or clarifications regarding our refund policy, feel free to contact our Customer Service team. We’re here to assist you!