FAQ

 You can reach our customer service team via email at support@cadomalo.com. We strive to respond to all inquiries within 24-48 hours.

Once the payment is completed you’ll be redirected to a confirmation webpage where you can find your order number. You’ll automatically receive a confirmation email with all the details concerning the purchase. The payment is charged immediately, so you will see the corresponding charge on your bank statement or on your PayPal account. If you have any further questions contact our Customer Service department, where we will be able to confirm your order status.

First, check your email, spam and junk folders. If you cannot find it in any of these folders or think you might have misspelled your email address when you placed the order, please contact our Customer Service team for help.

When your order leaves our warehouse you’ll receive a confirmation email with the shipping details from the corresponding delivery company and your tracking number so you can follow the status at any time. This email will also contain a direct link where tracking is just one click away.

Placing an order is simple! Browse through our collections or create your own design, select your preferred size and color, add the items to your cart, and proceed to checkout.

Absolutely! We offer a customization feature where you can upload your own designs and create a personalized piece of apparel. For any inquiry, don’t hesitate to contact us.

Typically, orders are processed within 4-7 business days. Custom orders may take a bit longer due to the design approval process.

Once your order has been shipped, we will send you a tracking number via email which you can use to track your order on our website or on other tracking websites.

We have a 14-day refund policy for eligible items. Please check our Refund Policy for more details.

Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location.

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. You can find the exact possible paying methods on the product description as well as in the Check-Out. Please note that the payment method can slightly differ depending on the country. 

To ensure the longevity of your printed apparel, we recommend washing it inside out on a gentle cycle with cold water and mild detergent. Avoid bleaching, ironing, or dry-cleaning.

No, it is not possible to make any reservations.

How can I know if a specific item will be in stock again?

Unfortunately, we are not able to tell in advance the availability of any product, but you can check our social media and our newsletter to keep track of the latest updates and restocks.

Absolutely. We prioritize the security and privacy of our customers information. Our website is SSL certified to ensure a secure shopping experience. Check our Privacy Policy

We provide a size chart on our product pages to help you choose the right size. If you are in between sizes, we recommend sizing up for a more comfortable fit.

Currently, we focus on print-on-demand services, which allows us to offer a wide range of designs and customization options. However, for bulk inquiries, feel free to contact us.