Frequently Asked Questions
Thank You for your insterest in Our Work. For more clarity, check the FAQs below. If your questions stay unasked, Contact Us.
You can contact our Customer Service department at firstname.lastname@example.org at any time or call +4915232161138 between 9:00 am and 5:00 pm (CET) from Monday to Friday.
Once the payment is completed you’ll be redirected to a confirmation webpage where you can find your order number. You’ll automatically receive a confirmation email with all the details concerning the purchase. The payment is charged immediately, so you will see the corresponding charge on your bank statement or on your PayPal account. If you have any further questions contact our Customer Service department, where we will be able to confirm your order status.
First, check your email, spam and junk folders. If you cannot find it in any of these folders or think you might have misspelled your email address when you placed the order, please contact our Customer Service team for help.
When your order leaves our warehouse you’ll receive a confirmation email with the shipping details from the corresponding delivery company and your tracking number so you can follow the status at any time. This email will also contain a direct link where tracking is just one click away.
You can pay with credit card or with your PayPal account. It is also possible to pay cash on delivery in Portugal and Spain (except for the Canary Islands, Balearic Islands, Ceuta and Melilla). We don’t accept payments through bank transference.
No, it is not possible to pay for an order through bank transference. You can pay with credit card as well as with your PayPal account.
To return an item you can go to our page Returns, where we will explain to you how to proceed step by step. The returned items must be in perfect condition. They must not have been used and they must contain all the elements (tags, packaging, etc.) included in the original shipping. Should this not be the case, it could be penalized with up to 100% of the value of the item. The original box of the sneakers is part of the product. Make sure it is safely packed in the shipping carton so that it doesn’t get damaged during transportation.
You have 7 calendar days since you receive the product to inform us about the return or to report any problem with the order. After this period is over it is not possible to request any return, as specified by the Terms and Conditions in our Returns webpage.
Yes, you can hand deliver the item you want to return to any of our physical stores so that your return can be processed. You have 7 calendar days since you receive the product to inform us about the return or to report any problem with the order. After this period is over it is not possible to request any return, as specified by the Terms and Conditions in our Returns webpage. You should keep in consideration that the item will be refunded through the same payment method used in the purchase. Our Sales Assistants will take care of your return and request the refund from our corresponding department. You will receive an email with a refund confirmation once the process is successfully completed.
In the Release Calendar we publish the releases weekly, although we will also try to include the releases planned for a longer period if we have an assured date. The Release Calendar is our calendar of upcoming product launches. The shoes that you will find in this calendar are very special products, many of them limited edition, difficult to find in the market.
You can also get access to the latest updates directly from your inbox by subscribing to our newsletter, through your Foot District user account, and don’t miss a single one of our exclusive releases thanks to our weekly Release Calendar.
Join our online community to be the first one to hear about all of our projects.
If you cannot add an available product to the basket, it is possible that either the product, the quantity or size you want are sold out, and that the webpage hasn’t updated the availability. This might occur with products in great demand that generate a high number of visits in a short amount of time to our webpage, which makes it difficult for our system to update properly. It is highly possible that the selected item is already sold out and therefore unable to be added to the basket. We recommend you to try again later.
No, it is not possible to make any reservations.
How can I know if a specific item will be in stock again?
Unfortunately, we are not able to tell in advance the availability of any product, but you can check our social media and our newsletter to keep track of the latest updates and restocks.
For all the orders made outside of the EU, the VAT is not included in the price of the item. In Europe, it is included in the price of the item. The final price of the product is the one that appears on the website and does not vary in any case. CADOMOLO does not assume responsibility for any cost or tax pertaining to the country of destination: the customer is responsible for that cost or tax. We offer a low-cost shipping amount to offset any costs that may be incurred upon arrival at the destination country Customs.
The shipping to the Canary Islands is subject to payment of local taxes determined by the Canarian government and the customs fees. These taxes are external to CADOMALO and detached from the shipping cost:
– Shipping value from 0 to 150€. Taxes/custom fees don’t apply. However, the people in charge of the transport are under obligation to present a simplified declaration. This action requires a cost that the customer must pay for at the moment of the delivery.
– Shipping value over 150€. The appropriate percentage of the IGIC [General Indirect Canary Islands Tax (Impuesto General Indirecto Canario) will be applied, as well as the customs fees that the customer must pay for at the moment of the delivery.